SLA Maintenance

Once your online solution is in place, we offer a Maintenance Service Level Agreement on a month to month basis. 

You can choose your desired monthly hours.  The SLA inception will carry a required commitment of 3 months. 

The following tasks are examples of what is carried out with an SLA:

  • Website or system upgrades.
  • Bug fixes.
  • New features.
  • Error page checks (and redirects placed)
  • Site checks for possible questionable IP's which are hitting the site
    ...and other system requests which are all logged and reported on.

The benefit of an SLA is that hourly rates are reduced by 50%.  Hours over and above the SLA are also reduced by 25%.  
Non SLA hourly rate: R 400/hour.

PACKAGES:

1 Hour = R 200
2 Hours = R 400
5 Hours = R 1,000
10 Hours = R 2,000
20 Hours = R 4,000
Custom Package options also available.

Prepaid SLA hours are also availalbe at R 300/hour and are usable within one year of purchase.

Category: