When you're away and want to inform clients that you're out of the office, setting up an auto responder is essential. For email accounts hosted with TSC Media, this can be easily done via cPanel Webmail without the need for a Microsoft Exchange licence. Follow these simple steps to configure your auto responder.
Step-by-Step Guide to Setting Up an Auto Responder
Step 1: Access Your Webmail
- Open your browser and navigate to https://webmail.yourdomain.co.za.
- Enter your email address and password provided during setup.
Step 2: Navigate to the Autoresponder Option
- Once logged in, click on your email address at the top right corner of the screen to open the dropdown menu.
- Select Autoresponders from the menu.
Step 3: Add a New Auto Responder
- Click the Add Autoresponder button.
Step 4: Configure Settings
Configure the following settings:
- Interval: Set to 24 hours to prevent duplicate responses within the same day.
- Subject: Enter your preferred subject, e.g., "Out of Office."
- Body: Your message, e.g., “Thank you for your email. I am currently out of the office and will respond as soon as possible.”
- Start and End Dates: Specify the duration for the auto responder to be active.
Step 5: Save Your Auto Responder
- Once all details are set, click Create/Modify to save the configuration.
Additional Information
If you're looking to set an Out of Office response directly within Outlook, you will require a Microsoft Exchange licence. For more details on Microsoft licensing, visit our Microsoft Office vs Windows: Key Differences & Licensing FAQ (coming soon).
Need Assistance?
If you need help managing your email or upgrading your hosting package, visit our Hosting Services page or contact TSC Media’s support team for expert assistance.