Effective Date: 01 Aug 2025
TSC Media values your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following information from you:
- Name, contact details (phone number, email address, business details).
- Identification numbers (only when required for accounting purposes).
- Billing information related to invoicing and service agreements.
- Technical information such as IP address when you use our website.
- Technical information from your devices when providing IT support or remote assistance.
2. How We Collect Information
We collect information directly from you through:
- Website forms (e.g. contact form).
- Client onboarding and invoicing.
- Support requests and service communications.
- Remote support sessions when you request assistance (may include technical information about your device).
- Analytics tools (only on our main website, tscmedia.co.za).
3. Why We Collect Information
We use your information to:
- Provide and manage our services.
- Generate invoices and manage accounts.
- Communicate with you regarding support, services, or billing.
- Provide remote technical support securely when requested.
- Manage and support client IT environments, including Microsoft 365 tenant administration when required.
- Maintain security of our systems and services.
- Improve our website and services through analytics.
4. Information Sharing
We do not sell, rent, or share your information with third parties. Your data is used only by TSC Media to provide services you have requested.
5. Data Storage & Retention
- Data is securely stored and protected with access controls.
- We retain your information for as long as you are a client of TSC Media.
- When services are terminated, we delete or anonymise your personal data unless required by law (e.g. financial records).
6. Remote Support Access
TSC Media may provide remote desktop support using secure, company-managed software. Remote access is always performed with your knowledge and consent and is limited to resolving technical issues related to the services you use. No personal files are accessed unless you specifically request assistance that requires it.
7. Administrative Access to Client Systems
In the course of providing IT support, TSC Media may be granted administrative access to client systems, including Microsoft 365 tenant environments. This level of access may technically allow visibility of emails, files, and other digital content.
- Such access is used solely for delivering contracted IT support services (e.g. user management, troubleshooting, licensing, security configuration).
- TSC Media does not access or review client communications or files unless explicitly required to perform a support request.
- All administrative access is handled with strict confidentiality and in compliance with POPIA.
8. Cookies & Analytics
Our main website (tscmedia.co.za) uses cookies for analytics to improve website performance and user experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings if you prefer.
9. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Request deletion of your data, subject to legal requirements.
- Withdraw consent for the use of your personal data.
10. Contact Us
If you have any questions about this policy or how we handle your data, please click here to contact us.
