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Privacy Policy

Effective Date: 01 Aug 2025

 

TSC Media values your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws. This policy explains how we collect, use, and protect your information.

 

1. Information We Collect

 

We may collect the following information from you:

  • Name, contact details (phone number, email address, business details).
  • Identification numbers (only when required for accounting purposes).
  • Billing information related to invoicing and service agreements.
  • Technical information such as IP address when you use our website.
  • Technical information from your devices when providing IT support or remote assistance.

2. How We Collect Information

 

We collect information directly from you through:

  • Website forms (e.g. contact form).
  • Client onboarding and invoicing.
  • Support requests and service communications.
  • Remote support sessions when you request assistance (may include technical information about your device).
  • Analytics tools (only on our main website, tscmedia.co.za).

3. Why We Collect Information

 

We use your information to:

  • Provide and manage our services.
  • Generate invoices and manage accounts.
  • Communicate with you regarding support, services, or billing.
  • Provide remote technical support securely when requested.
  • Manage and support client IT environments, including Microsoft 365 tenant administration when required.
  • Maintain security of our systems and services.
  • Improve our website and services through analytics.

4. Information Sharing

 

We do not sell, rent, or share your information with third parties. Your data is used only by TSC Media to provide services you have requested.

 

5. Data Storage & Retention

 

  • Data is securely stored and protected with access controls.
  • We retain your information for as long as you are a client of TSC Media.
  • When services are terminated, we delete or anonymise your personal data unless required by law (e.g. financial records).

6. Remote Support Access

 

TSC Media may provide remote desktop support using secure, company-managed software. Remote access is always performed with your knowledge and consent and is limited to resolving technical issues related to the services you use. No personal files are accessed unless you specifically request assistance that requires it.

 

7. Administrative Access to Client Systems

 

In the course of providing IT support, TSC Media may be granted administrative access to client systems, including Microsoft 365 tenant environments. This level of access may technically allow visibility of emails, files, and other digital content.

  • Such access is used solely for delivering contracted IT support services (e.g. user management, troubleshooting, licensing, security configuration).
  • TSC Media does not access or review client communications or files unless explicitly required to perform a support request.
  • All administrative access is handled with strict confidentiality and in compliance with POPIA.

8. Cookies & Analytics

 

Our main website (tscmedia.co.za) uses cookies for analytics to improve website performance and user experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings if you prefer.

 

9. Your Rights

 

Under POPIA, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your data, subject to legal requirements.
  • Withdraw consent for the use of your personal data.

10. Contact Us

 

If you have any questions about this policy or how we handle your data, please click here to contact us.

Cape Canine Services Portfolio

Cape Canine Services

Cape Canine Services’ new website hit the ground running, built to show off their top-notch security patrol dogs and certified handler training across the Western Cape. We developed the site in Joomla, secured reliable hosting, and made sure they guard the top of Google for their company name with our Basic SEO Setup. With ongoing Web SLA Maintenance, their digital presence stays sharp and alert.

Year: June 2025

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DW Biokineticist

DW Biokineticist’s new website was built from scratch in Joomla to bring Dani’s vision to life. Professional, clean, and informative, with a strong local presence. Along with a new domain and reliable hosting, we implemented an Organic SEO setup to support long-term visibility. We also created a Google Business listing to help her appear on Maps and attract local clients. In addition, her original logo was redrawn into a vector format, ready for use across print and signage. Dani is also on our Web Maintenance SLA for continued site upkeep. A rewarding project for a truly lovely client.

Year: May 2025

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Knowledge Road

  • Website
  • Hosting
  • Joomla
  • SEO

Knowledge Road began with just a landing page and a logo. We developed a complete Joomla website that now presents their business professionally and with clarity. The home page includes a dynamic scrolling section designed to showcase the leading book brands they distribute. Alongside the website build, we provided hosting and implemented our Basic SEO package to support their online growth. A smart upgrade that reflects their dedication to education and quality service.

Year: April 2025

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Design a Smile

  • Website
  • Hosting
  • Joomla

Design a Smile’s new Joomla website replaces a non-functional and outdated site that had display issues and several content errors. We created a fully responsive website, corrected all text, and improved the structure for a more professional and accessible result. We also moved the site to our hosting platform and provided them with a new, industry-relevant domain, replacing their previous subdomain setup. This ensures their digital presence is now aligned with their brand and profession.
Year: Feb 2025

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Evaprocon

  • Website
  • Hosting
  • SLA Maintenance
  • Joomla
  • SEO
  • Social Media
  • Digital Design

Evaprocon’s refreshed Joomla website replaces their previous, non-functioning WordPress site, offering a streamlined structure and enhanced user experience. We handle their hosting, domain, Maintenance SLA, and SEO, supporting their online presence with engaging social media posts and blog content that reflect the brand’s renewed direction.

Year: Oct 2024

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Karoo Sjiek

  • Website
  • Hosting
  • SLA Maintenance
  • Joomla
  • SEO

Karoo Sjiek’s new Joomla website brings a modern touch with a full e-commerce store, making hundreds of products available for online ordering and featuring a Payfast payment gateway to streamline the checkout process. Transitioning from a simple HTML site builder with their previous hosts, we took over their hosting and domain management. Our monthly Maintenance SLA ensures the site remains secure and up to date.
Year: Oct 2024

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Body Whisperer

Body Whisperer

  • Website
  • Logo
  • Hosting
  • SLA Maintenance
  • Joomla
  • SEO
  • Social Media
  • Digital Design

We transformed Body Whisperer's online presence, starting with a custom logo design that captured Ursula’s unique brand identity. From there, we built a fully functional Joomla website that showcased her services and was optimised for search engines. To complement the website, we created engaging social media assets for Facebook and WhatsApp, including a profile picture and eye-catching posts. We also managed domain registration, hosting, and maintenance during the project period to ensure a seamless user experience. Through this comprehensive suite of digital solutions, Body Whisperer was able to establish a strong, professional online presence.
Year: Sep 2024

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Bling King Bikes

  • Website
  • Hosting
  • SLA Maintenance
  • Joomla
  • SEO

In 2024, Bling King Motorcycles rebranded to Bling King Bikes and Shocks. We revitalised their online presence by converting their site back to a secure Joomla platform. Over the years, Bling King has consistently trusted us with their domain and hosting. We now proudly manage their site under a Maintenance SLA, ensuring it remains up-to-date and secure.
Thanks to our strong development practices, Bling King has started Organic SEO services with us, leveraging the solid foundation we built during the site redevelopment.

Year: Aug 2024

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Stella Sassen

  • Website
  • Hosting
  • SLA Maintenance
  • Joomla

Stella Sassen Photography embarked on a new journey, transitioning from her outdated and limited-functioning WordPress site, which lacked responsiveness, to a fresh Joomla CMS. With our guidance, she supplied all images, ensuring seamless integration on her vibrant new platform. Based in Cape Town, Stella now runs her own content, showcasing her passion through captivating photography and art. With our domain, hosting, and Maintenance SLA services, her website remains secure and up-to-date. Read what she had to say about her design journey with us.
Year: Apr 2024

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