Once your online solution is in place, we offer a Maintenance Service Level Agreement on a month to month basis.
You can choose your desired monthly hours. The SLA inception will carry a required commitment of 3 months.
The following tasks are examples of what is carried out with an SLA:
- Website or system upgrades (it is highly advisable to keep your systems up to date).
- Loading new content.
- Website edits.
- Error checks (and redirects placed).
- Site checks for possible questionable IP's which are hitting the site (if hosted with us).
Please note that digital design work is not included in the maintenance SLA. Please contact us to discuss a custom package.
The benefit of an SLA is that hourly rates are reduced by 50%. Hours over and above the SLA are also reduced by an approximation of 25%.
Non SLA hourly rate: R 500/hour.
1 Hour = R 250
2 Hours = R 500
3 Hours = R 750
5 Hours = R 1,250
10 Hours = R 2,500
20 Hours = R 5,000
Over monthly hours SLA = R 380/hour
Custom packages are available at request.
Prepaid SLA hours are also available at R 400/hour and are usable within one year of purchase.
Monthly hours are non-acumulative (please refer to our Terms & Conditions).