Ensure peak performance and security with our SLA maintenance!
Discover the crucial role of website maintenance in ensuring peak performance and security with our Maintenance Service Level Agreement (SLA). Our month-to-month SLA maintenance services offer comprehensive updates and security measures, safeguarding your online presence and ensuring your website's longevity.
What the SLA Entails
The following tasks are examples of what is carried out with a SLA per site:
Website Upgrades
This involves keeping your website or system updated with the latest core software*1 and security releases (including paid components). This also involves PHP upgrades.
This is an imperative base of the SLA.
Depending on how much software is on the site, this can take a minimum of 45 mins to 60 mins.*2
Content Maintenance
This includes adding new basic content like blogs or editing existing content.
This is only possible if the initial functionality has been added to the site (can be added at a separate cost relative to the add-on).
This does not include new functionality or new menu pages.
This can take anywhere from 15mins onwards.*2
Links & Redirects
This involves checking your site for broken links and fixing them at the client instructions.
Exclusively for clients with a 2H+ SLA.
This can take anywhere from 15 mins to 60 mins depending on the number of links.*2
Google Checks
If we did a Google Submission for you, we check Google for page indexing problems.
Depending on the results from Google and the legacy links from old indexing, this can be time consuming.
This also goes hand in hand with Links & Redirects.
Exclusively for clients with a 2H+ SLA.
This can take a minimum of 1 hour onwards and is done if there is time over on an SLA.*2
IP Checks
If hosting with us, this involves checking suspicious IP hits on the website and blocking them for security purposes.
This can take about 15 mins depending on the amount of IP's hitting the site illegitimately.*2
Error Logs
This involves checking site PHP error logs for possible errors after upgrade.
This can take a minimum of 30 mins onwards.*2
*1 If there are non standard components, these require specific annual licences and a custom SLA Package.
*2 Times above are basic guidelines only. We cannot guarantee times of any sort and can only give a guideline based on information received.
IMPORTANT: Unless an emergency or unforeseeable, all content SLA requests are to be made in writing via email (not WhatsApp) before the 15th of every month to ensure time is set aside for changes.
Not Included in the SLA
The following are not included in SLA maintenance:
- New functionality. Please contact us or view our Add-on's.
- Digital design work (banners, image sourcing, other design work).
- IT Support (we do not offer IT support but we will refer you if you need an 'IT' guy).
The Benefit of the SLA
Besides all security and checks listed above, there is also a financial benefit.
The financial benefit of an SLA is that hourly rates are reduced by 50%.
Hours over and above the SLA are also reduced by an approximation of 25%. This will kick in if you have reached your package hours for the month and need to go over the allotted SLA time.
Our usual hourly rate (Non SLA hourly rate) is R 500/hour.
See how our packages can save you money :-)
SLA Packages
You can choose your desired monthly hours. The SLA inception (or package changes) will carry a required commitment of 3 months.
Important: Packages are for one website only. Mutliple websites need to carry their own package specific to the requirement of each site's maintenance.
1 Hour
R 250
2 Hours
R 500
3 Hours
R 750
5 Hours
R 1,250
10 Hours
R 2,500
20 Hours
R 5,000
Over monthly hours SLA = R 380/hour.
Web Updates Only
We offer a monthly option of core and base component updates only*1 as a standalone SLA option (upon agreement) without any other checks but is beneficial with other SLA checks.
R 100/month (no online shop)
R 200/month (with online shop)
Other Package Information
Custom packages are available at request. Please contact us to discuss a custom package.
Prepaid SLA hours are also available at R 400/hour and are usable within one year of purchase.
Monthly hours are non-accumulative (please refer to our Terms & Conditions).