TSC Media Terms & Conditions

Updated: 27 Oct 2025

Company: TSC Media C.C. (“TSC Media”)

 

1. Definitions

 

  • Client: The person or company issuing an order to TSC Media.
  • Order: The written or electronic confirmation of service or product acceptance issued by the Client.
  • Project/Finished Product: Any goods, services, or work supplied or performed by TSC Media.
  • Project Price: The agreed amount for the Project.
  • Support Plan (SLA): A structured monthly or ad-hoc agreement covering technical or maintenance services, including but not limited to Web Support, IT Support, and Microsoft Tenant Support.
  • Web Support: Ongoing website maintenance and update services under a Support Plan.
  • IT Support: Remote or administrative computer support services under a Support Plan.
  • Microsoft Tenant Support: Microsoft 365 administrative-level management and maintenance, billed on a fixed monthly basis by user bracket.

 

2. Project Price and Payment

 

  • Project Price is determined by your order and may change if the order changes.
  • An 80% non-refundable deposit is payable upon order acceptance. The balance is payable on delivery.
  • Deposits may be paid by any accepted method, and work begins once payment is confirmed.
  • Acceptance of a quote or payment of any invoice signifies acceptance of these Terms & Conditions.
  • Late payments accrue interest at 25% per year from the due date until full payment.
  • No relaxation or variation of payment terms affects TSC Media’s rights.

 

3. Execution of the Project

 

  • TSC Media will not begin any Project, whether a website, IT rollout, or other service, until all approvals, requirements, or specifications have been confirmed by the Client.
  • Changes requested after approval may form a new Project with a new quote.
  • Timeframes are guidelines; TSC Media uses best efforts but cannot guarantee deadlines.
  • Delays caused by the Client exceeding two months may result in cancellation of the Project, with deposits forfeited.
  • Delivery of services does not depend on third-party applications unless explicitly stated.

 

4. Solutions & Services

 

4.1 Website Solutions

 

  • TSC Media is not responsible for third-party API changes or failures.
  • The Client indemnifies TSC Media for any intellectual property infringements resulting from materials supplied by the Client.

 

4.2 Other Projects & IT Solutions

 

  • For IT rollout projects or other non-website services, TSC Media will deliver according to agreed specifications and requirements.
  • The Client indemnifies TSC Media for any intellectual property infringements resulting from materials supplied by the Client.
  • TSC Media is not responsible for third-party hardware or software failures beyond its control.

 

5. Hosting and Domains

 

5.1 Domains

 

  • Domain registrations are final.
  • Termination of any service is final and does not transfer ownership of domains.

 

5.2 Hosting

 

  • Hosting services are provided according to the package and specifications agreed upon.
  • Hosting fees are payable in advance and are non-refundable once the service is active.
  • Suspension or termination for non-payment may result in data loss.

 

6. Support Plans

 

6.1 Web Support (formerly Website SLA)

 

  • Monthly Web Support hours must be used within the invoiced month and do not roll over.
  • Content changes or minor updates are considered “reasonable changes.”
  • Emergency requests or unforeseen work may be outside the scope of the Support Plan.
  • Full details of Web Support inclusions and exclusions are available on the TSC Media website.

 

6.2 IT Support

 

  • Monthly commitment plans are billed in 30-minute increments. Ad-hoc IT support is billed in 1-hour increments.
  • Any task under the applicable increment (for example, 17 minutes) is billed in full for the 30-minute or 1-hour minimum, depending on the plan type.
  • If a session exceeds an increment, the next increment applies in full.
  • Time recorded for a remote session may include related background processes such as patching, monitoring, configuration syncing, or other maintenance directly linked to the support request.
  • Internet or connectivity interruptions on the Client’s side count toward billed time.
  • Different rates may apply for after-hours, weekend, or public holiday support as detailed on the IT Support page.
  • Services, hours, and inclusions are defined per Client agreement and may vary by plan.

 

6.3 Microsoft Tenant Support

 

  • Microsoft Tenant Support covers administrative-level management of Microsoft 365 environments, including user, license, and policy administration.
  • It is billed at a fixed monthly rate according to user brackets.
  • The service does not include desktop or device-level troubleshooting, end-user training, or non-Microsoft application support.
  • Support scope is defined on the Microsoft Support page.

 

7. Ownership

 

TSC Media retains ownership of all materials, designs, documents, and copyright until full payment is received.

 

8. Remote and Administrative Access

 

  • TSC Media may require access to client systems, including Microsoft 365 tenant environments, to provide support services.
  • Access is limited to contracted services and handled confidentially.
  • No personal files are accessed unless explicitly required to perform a support task.

 

9. Privacy Policy

 

TSC Media’s Privacy Policy forms part of these Terms & Conditions.

 

10. Termination and Cancellation

 

  • Cancellation of any regular or recurring services, including Hosting, Domains, or Support Plans, requires one full calendar month’s written notice, with the notice period starting from the 1st day of the following month.
  • All notices of cancellation must be submitted in writing via email.
  • Fees paid in advance or at discounted rates are non-refundable.
  • Early termination of a fixed-period Support Plan does not entitle the Client to partial refunds or credit carry-over.

 

11. Breach

 

Failure to comply with payment or other material obligations allows TSC Media to reclaim the Finished Product and recover damages.

 

12. Notices

 

  • Notices must be sent in writing via email or contact page and are deemed received on the first business day after sending, unless otherwise proved.
  • Each party may update its contact address with written notice.

 

13. Jurisdiction

 

Both parties submit to the jurisdiction of the Witwatersrand Local Division of the Supreme Court of South Africa for all legal proceedings relating to these Terms & Conditions.