TSC Media Terms & Conditions

Updated: 24 Sep 2025

Company: TSC Media C.C. (“TSC Media”)

 

1. Definitions

 

  • Customer: The person or company issuing an order to TSC Media.
  • Order: The written order issued by the Customer.
  • Project / Finished Product: Any goods, services, or work supplied or performed by TSC Media.
  • Project Price: The agreed amount for the Project.
  • SLA: Service Level Agreement, which may refer to Website SLA or IT SLA.

Acceptance of a quote or payment of any invoice constitutes acceptance of these Terms & Conditions.

 

2. Project Price and Payment

  • Project Price is determined by your order and may change if the order changes.
  • An 80% non-refundable deposit is payable upon order acceptance. Balance is payable on delivery.
  • Deposits may be paid by any accepted method; work begins once payment is confirmed.
  • Late payments accrue interest at 25% per year from due date until full payment.
  • No relaxation or variation of payment terms affects TSC Media’s rights.

3. Execution of the Project

  • TSC Media will not begin any Project, whether a website, IT rollout, or other service, until all approvals, requirements, or specifications have been confirmed by the Customer.
  • Changes requested after approval may form a new Project with a new quote.
  • Timeframes are guidelines; TSC Media uses best efforts but cannot guarantee deadlines.
  • Delays caused by the Customer exceeding two months may result in cancellation of the Project, with deposits forfeited.
  • Delivery of services does not depend on third-party applications unless explicitly stated.

4. Solutions & Services

 

4.1 Website Solutions

  • TSC Media is not responsible for third-party API changes or failures.
  • The Customer indemnifies TSC Media for any intellectual property infringements resulting from materials supplied by the Customer.

4.2 Other Projects & IT Solutions

  • For IT rollout projects or other non-website services, TSC Media will deliver according to agreed specifications and requirements.
  • The Customer indemnifies TSC Media for any intellectual property infringements resulting from materials supplied by the Customer.
  • TSC Media is not responsible for third-party hardware or software failures beyond its control.

5. Hosting, Domains, and Maintenance

 

5.1 Domains

  • Domain registrations are final.
  • Termination of any service is final and does not transfer ownership of domains.

5.2 Website SLA

  • Monthly Website SLA hours must be used within the invoiced month and do not roll over.
  • Content changes or minor updates are considered “reasonable changes.”
  • Emergency requests or unforeseen work may be outside the scope of SLA.
  • Full Website SLA details are on the SLA Maintenance page.

5.3 IT SLA

  • Structured monthly IT Support provides desktop and admin-level support with flexible plans.
  • Billing is tracked in 15-minute increments; ad hoc support may have a one-hour minimum.
  • Services include remote desktop support, Microsoft Office and Windows troubleshooting, email configuration, and software installations.
  • Exclusions: hardware repairs, on-site visits, software training, third-party service failures beyond TSC Media’s control.
  • SLA hours expire monthly and do not roll over. Internet connectivity issues during sessions count towards SLA time.
  • Packages and hours are flexible and subject to agreed monthly plans.

6. Ownership

 

TSC Media retains ownership of all materials, designs, documents, and copyright until full payment is received.

 

7. Remote and Administrative Access

  • TSC Media may require access to client systems, including Microsoft 365 tenant environments, to provide IT services.
  • Access is limited to contracted services and handled confidentially.
  • No personal files are accessed unless explicitly required to perform a support task.

8. Breach

 

Failure to comply with payment or other material obligations allows TSC Media to reclaim the Finished Product and recover damages.

 

9. Notices

  • Notices must be sent in writing via email or contact page and are deemed received on the first business day after sending, unless otherwise proved.
  • Each party may update its contact address with written notice.

10. Jurisdiction

 

Both parties submit to the jurisdiction of the Witwatersrand Local Division of the Supreme Court of South Africa for all legal proceedings relating to these Terms & Conditions.